Terms &
Conditions

All quotations are estimates based on a visual inspection of your bicycle and the information you provide at the time of booking. They are not a fixed price unless expressly stated as a "fixed quote".

During the course of a repair we may discover additional faults, worn parts, or safety issues that were not apparent at the time of quoting. Where this occurs, we will contact you before carrying out any work beyond the original quotation and obtain your authorisation.

If we are unable to contact you within a reasonable time using the contact details you provided, we may, at our discretion, either pause the work and await your instructions, or carry out only the originally authorised work and make the bicycle available for collection.

Where a bicycle has been involved in an accident and you require a written assessment for insurance purposes (for example, to help an insurer decide whether to repair or write off the bicycle), a fee of $140 applies for this insurance assessment. This fee is payable regardless of whether the repair proceeds, whether the bicycle is repaired, or whether the insurer accepts our assessment, and is separate from our usual free repair quotations.

Quotations are valid for 14 days from the date issued, after which prices may be subject to change.

Bookings may be made in person, by phone, or online. We will endeavour to provide an estimated completion time when you book, but this is an estimate only and not a guaranteed deadline unless we confirm a specific date in writing.

At drop-off, you must inform us of any known faults, unusual behaviour, or prior repair history relevant to the work requested.

You confirm that you are the owner of the bicycle, or have the owner's authority to have the Services carried out and to make decisions (including financial decisions) on the owner's behalf.

We will take reasonable care to note the condition of your bicycle and any visible damage at the time of drop-off. We recommend you point out any existing damage, wear, or cosmetic issues before leaving your bicycle with us.

We are not responsible for pre-existing damage, wear and tear, or mechanical issues not caused by our work.

If, in the course of a repair, we identify a safety-critical issue that falls outside the scope of the requested work (for example, a cracked frame or fork), we will advise you. We reserve the right to decline to release, or to advise against riding, a bicycle we consider unsafe to ride, though the final decision to ride remains with you once the bicycle is returned.

Where possible we will use new parts of a quality and specification suitable for your bicycle. If a specific brand or model of part is unavailable, we may fit a suitable equivalent unless you have instructed us otherwise.

Parts supplied by us remain our property until paid for in full.

Where you supply your own parts for us to fit, we will take reasonable care when fitting them, but we do not warrant the quality, compatibility, or safety of customer-supplied parts and are not liable for any defect in, or failure of, such parts.

Old parts removed during a repair will be disposed of unless you request in advance that they be returned to you.

We warrant that our workmanship on any Service will be free from defects for a period of 90 days from the date of collection ("Workmanship Warranty Period"). If a fault directly attributable to our workmanship arises within this period, we will re-perform the affected work at no additional labour charge.

New parts supplied by us are covered by the relevant manufacturer's warranty, where one applies. We will pass on the benefit of any such warranty to the extent we are able.

The Workmanship Warranty does not cover: normal wear and tear; damage caused by accident, misuse, neglect, or improper storage; damage arising from a failure to follow our maintenance advice; work or adjustments carried out by a third party after collection; or faults unrelated to the original work performed.

To make a claim under the Workmanship Warranty, you must provide proof of the original service (such as a receipt or invoice) and return the bicycle to us to allow us to inspect and, where the claim is valid, rectify the fault. We are not liable for the cost of repairs carried out elsewhere without giving us this opportunity, unless it was unreasonable in the circumstances to expect you to do so.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including any applicable under consumer protection legislation in your jurisdiction.

Payment is due in full on collection of your bicycle, unless alternative payment terms have been agreed with you in writing.

We accept the payment methods displayed in-store or communicated to you at the time of booking.

All prices are inclusive of GST, unless otherwise stated. A tax invoice will be provided on request or automatically for GST purposes, as required.

We reserve the right to require a deposit before commencing work, particularly for large repairs, custom builds, or orders involving special-order parts.

We reserve the right to retain possession of a bicycle until payment has been received in full (a lien over the goods for unpaid work and parts).

A surcharge of 1.5% applies to payments made by credit or debit card, reflecting the merchant fees we are charged. This surcharge will be disclosed to you at the point of payment.

Quotes and assessments are provided free of charge, except for insurance assessments (see clause 1 above), which are subject to a fee regardless of whether the repair proceeds.

We will notify you when your bicycle is ready for collection using the contact details provided. Estimated completion times are not guaranteed deadlines, and time is not "of the essence" for the purposes of these Terms — delays do not, by themselves, entitle you to cancel without payment for work already completed.

If a bicycle is not collected within 7 days of us notifying you that it is ready, we may charge a reasonable storage fee for each additional day.

If a bicycle remains uncollected for a further 21 days after that, we will give you written notice (using the contact details you provided) of our intention to dispose of or sell the bicycle to recover outstanding fees. If you do not respond or collect the bicycle within a further 14 days of that notice, we may treat the bicycle as abandoned and dispose of or sell it, subject to any longer minimum notice period required by law in your jurisdiction.

We are not responsible for loss or damage to a bicycle left uncollected beyond the notified ready date, except where caused by our negligence.

We may, at our discretion, engage suitably qualified third parties to carry out certain specialist work (for example, wheel building, suspension servicing, or frame repair) on our behalf. We remain responsible to you for work carried out by a subcontractor to the same extent as if we had carried it out ourselves.

You may cancel or reschedule a booking by contacting us before work has commenced, at no charge.

If you cancel after work has already begun, you will be liable for the cost of labour performed and any parts already ordered or fitted.

We reserve the right to decline or cancel a booking, for example where a bicycle is unsafe for our staff to work on, is not a pedal bicycle covered by these Terms, or where we reasonably believe the work requested falls outside our expertise or equipment.

To the maximum extent permitted by law, our total liability for any claim arising from or in connection with the Services, whether in contract, tort (including negligence), or otherwise, is limited to the amount you paid for the Services giving rise to the claim.

We are not liable for any indirect, incidental, or consequential loss, including loss of use, loss of time, or inconvenience.

We are not liable for pre-existing conditions, latent defects unrelated to our work, or damage arising after collection from causes outside our control, including accidents, misuse, or lack of maintenance.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded or limited.

We may test ride a bicycle before or after a repair as part of our quality checks. Test rides are carried out with reasonable care, but you accept that all mechanical work carries an inherent, low risk, and you release us from liability for damage arising from a properly conducted test ride, except where caused by our negligence.

You are responsible for ensuring the information you provide about the bicycle, its history, and the fault(s) you want addressed is accurate and complete.

You are responsible for removing any accessories, bags, lights, computers, locks, or valuables from the bicycle before drop-off. We are not responsible for loss of or damage to items left on the bicycle.

Following collection, you are responsible for the ongoing care, maintenance, and safe use of your bicycle, including following any advice we provide.

We collect and use your personal information (such as your name and contact details) to manage your booking, carry out the Services, and contact you about your bicycle. We will handle your information in accordance with applicable privacy law and will not share it with third parties except as necessary to provide the Services (for example, ordering parts) or as required by law.

If you are unhappy with any Service, please contact us as soon as possible at hello@tuneupcycles.com.au or on 0422 995 364 so we can investigate and put things right. Wherever possible, please raise concerns before riding the bicycle extensively, as this helps us properly assess the issue.

We may update these Terms from time to time. The version displayed in-store or on our website at the time of your booking applies to that booking.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that place.