Privacy
Policy

Name, phone number, email address and postal address.

Details about your bicycle and its service history.

Payment details, processed through our payment provider (we do not store full card numbers).

Information you provide when contacting us, such as enquiries, feedback or complaints.

Technical information collected automatically through our website, such as IP address, browser type and pages visited (see Section 5, Cookies).

Directly from you, when you book a service, drop off a bicycle, make a purchase or contact us in person, by phone or through our website.

Automatically through your use of our website, using cookies and similar technologies.

From third parties where relevant, such as a payment processor confirming a transaction.

To provide, manage and follow up on repair and maintenance Services.

To process payments and maintain records for accounting and tax purposes.

To communicate with you about bookings, quotes and the status of your bicycle.

To respond to enquiries, feedback and complaints.

To improve our website and services, and, where you have opted in, to send you marketing communications.

To comply with our legal obligations.

We do not sell your personal information. We may disclose personal information to:

Trusted service providers who help us operate our business, such as payment processors, booking software providers and IT service providers.

Parts suppliers or manufacturers, where necessary to process a warranty claim on your behalf.

Government or regulatory bodies, where required by law.

A third party in connection with a sale or transfer of our business, in which case we will take reasonable steps to ensure your information continues to be handled in accordance with this Policy.

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site and improve functionality. You can control or disable cookies through your browser settings, though this may affect how the website functions.

We may use third-party analytics tools (such as Google Analytics) to help us understand website usage. These providers may collect information in accordance with their own privacy policies.

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Records are stored either electronically with appropriately secured systems, or physically in a secure location.

We retain personal information only for as long as necessary for the purposes it was collected, or as required by law (for example, financial records are generally kept for 7 years in accordance with tax obligations).

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to reasonable requests within a reasonable timeframe, and may ask you to verify your identity first.

If you believe we have breached the Australian Privacy Principles or this Policy, please contact us at hello@tuneupcycles.com.au or 0422 995 364 so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The version published on our website or displayed in-store applies from the date shown above.

For any questions about this Privacy Policy or how we handle your personal information, please contact us via our contact form, at hello@tuneupcycles.com.au or on 0422 995 364.

TuneUp Cycles Pty Ltd  |  ABN 33 700 112 867

Shop 5/47 Gateway Drive, Noosaville QLD 4566, Australia