Our approach to refunds and returns for workshop services, parts and products, read alongside our Terms and Conditions of Sale.
Last updated: 23 July 2026
This Refund Policy applies to repair and maintenance Services, parts and products purchased from TuneUp Cycles Pty Ltd (ABN 33 700 112 867), trading as TuneUp Cycles ("we", "us", "our"), whether in-store or through our website. It should be read together with our Terms and Conditions of Sale.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Policy limits or excludes these rights.
If a repair or Service does not resolve the fault it was intended to fix, or a new fault arises directly from our workmanship within the 90-day Workmanship Warranty Period set out in our Terms and Conditions of Sale, we will re-perform the affected work at no additional labour charge. If we are unable to rectify the issue after being given a reasonable opportunity to do so, you may be entitled to a partial or full refund of the labour charge for that Service, assessed on a case-by-case basis.
New parts we supply are covered by the relevant manufacturer's warranty, where one applies. Where a part we have supplied and fitted is faulty, we will, at our discretion, arrange a repair, replacement or refund of that part in accordance with the manufacturer's warranty terms and your rights under the Australian Consumer Law.
We do not offer a change-of-mind refund on labour already performed. For unused, unopened parts or accessories purchased but not fitted, we will offer a refund or exchange if returned within 14 days with proof of purchase, provided the item is in its original, resaleable condition. Special-order or custom-fitted parts are not eligible for change-of-mind refunds.
Deposits paid for special-order parts or custom work are non-refundable once the order has been placed with our supplier, except where required by the Australian Consumer Law or where we are unable to supply the Service or part.
Approved refunds will be processed to your original payment method within 5–10 business days.
If you have any questions about this Refund Policy, please contact us via our contact form, at hello@tuneupcycles.com.au or on 0422 995 364.
TuneUp Cycles Pty Ltd | ABN 33 700 112 867
Shop 5/47 Gateway Drive, Noosaville QLD 4566, Australia